If you're having trouble connecting to your VPN from Aviumshost, here are some common problems and how to solve them quickly.

1. Authentication Failure

Cause: Incorrect username or password.
Fix: Double-check the login credentials sent to your email. VPN login details may differ from your cPanel/WHMCS credentials.

2. Can't Connect to the VPN Server

Cause: Server might be temporarily offline or your firewall is blocking the connection.
Fix:

  • Try switching to a different server (if available).
  • Check your antivirus/firewall settings and allow the VPN app.

3. Slow VPN Speeds

Cause: Network congestion or connecting to a far server location.
Fix:

  • Switch to the nearest server location for better performance.
  • Close other high-bandwidth apps (e.g. torrents, streaming).

4. No Internet After Connecting

Cause: DNS leak or misconfigured VPN route.
Fix:

  • Enable DNS leak protection in your VPN client settings.
  • Try switching from UDP to TCP protocol in your config.

5. Mobile Devices Not Connecting

Fix:

  • Ensure mobile data or Wi-Fi is enabled.
  • Reimport the VPN configuration file (.ovpn) into your VPN app.

If problems persist, contact Aviumshost Support and include your device type and VPN log output for faster assistance.

Next: Does VPN Usage Affect My Hosting Service?